Return and Refund Policy
About Elysa Studio
Elysa Studio is an online women's fashion store. We ship within the United States and aim to make every return, refund, and exchange as simple and transparent as possible.
Overview of Key Terms
- Returns are accepted within 30 days from the delivery date
- No restocking fees apply
- Refunds are issued to the original payment method within 7 days of approval
- Return shipping costs are the responsibility of the customer. If an item is damaged, defective, or incorrect, return shipping costs are covered by Elysa Studio
- Product exchanges are available
This policy is subject to our Terms of Service.
Return Eligibility, Conditions, and Process
Items may be returned within 30 days from the delivery date. Returned items must be unused, unworn, unwashed, in their original packaging, and accompanied by all original tags.
Return requests submitted after the 30-day return period cannot be accepted.
All return requests must be submitted and approved in advance. Items sent back without prior authorization will not be processed.
Items returned outside of these conditions, including refused deliveries or returns sent without approval, will be rejected and returned to the sender at the sender's expense, and no refund will be issued.
How to Start a Return
- Step 1 - Request a Return: Email support@elysastudio.com to request a return authorization, and include your order number and the reason for your return in your message.
- Step 2 - Receive Instructions: Once your request is reviewed, our team will provide the correct return address and packaging guidelines.
- Step 3 - Prepare the Item: Please ensure the item meets the return conditions stated above and package it securely before shipping.
- Step 4 - Ship the Item: Send the return using a tracked shipping service. Return shipping costs are the responsibility of the customer. If an item is damaged, defective, or incorrect, return shipping costs are covered by Elysa Studio.
Once the item has been received and inspected, confirmation will be sent and the next step will be completed based on your request, either a refund or an exchange.
Refunds
Once returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are issued to the original payment method within 7 days of approval. Processing times can vary depending on your payment provider.
Exchanges
You can request an exchange within 30 days from the delivery date by contacting support@elysastudio.com with details of the item you wish to exchange. Items eligible for exchange must be unused, unworn, unwashed, in their original packaging, and accompanied by all original tags. Our team will provide step-by-step instructions and assist you throughout the exchange process.
Order Cancellations
To request a cancellation, please contact us as soon as possible at support@elysastudio.com. Cancellations are only possible before an order has been shipped. Once shipping has started, cancellation is no longer possible. If you decide not to keep an item after shipping, you can initiate a return by following our Return Process.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@elysastudio.com and include:
- Your order number
- A description of the issue
- Photos of the item and the packaging
After verification, you can choose between a free replacement or a full refund.
Your Consumer Rights
Nothing in this policy limits the rights available to consumers under applicable federal or state consumer protection law.
Need Assistance?
If you have any questions about returns, refunds, or exchanges, our team is here to help.
Store name: Elysa Studio
Website: elysastudio.com
Email: support@elysastudio.com
Contact form: Contact Page
Hours of operation:
Monday to Friday | 9:00 AM - 9:00 PM (ET)
We aim to respond as soon as possible during business hours.