Ordering

What payment methods do you accept?
We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard
• Digital wallets: Apple Pay, Google Pay, Shop Pay, PayPal

All payments are securely processed and transactions are handled in USD ($).

Can I modify or cancel my order after placing it?
To ensure fast processing, any change or cancellation request must be submitted within 15 minutes of placing your order. After this window, orders are automatically sent for fulfillment and cannot be modified. Please contact us immediately at support@elysastudio.com if you need to make changes.

Will I receive an order confirmation?
Yes. You will receive an email confirmation with your order details immediately after checkout. If you don't see it, please check your spam or junk folder.

Shipping & Delivery

What are your delivery costs?
We offer free standard shipping on all orders within the United States.

How long does delivery take?
Standard delivery within the US typically takes 4 to 10 business days. During peak periods (holidays, sales events), delivery may take slightly longer.

Do you ship internationally?
At this time, we ship exclusively within the United States.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to follow your shipment or visit our Track Your Order page for live updates.

Returns & Refunds

What is your return policy?
You may return any item within 30 days of receiving your order. Returned items must be unworn, unwashed, and in their original condition with all tags attached.

How do I start a return?
To initiate a return, please email our support team at support@elysastudio.com with your order number. You will receive a return authorization and detailed instructions.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is faulty or we sent the wrong product. In those cases, we will cover the return shipping.

How long do refunds take?
Once we receive and inspect your return, refunds are issued to the original payment method within 7 days of approval. Processing times can vary depending on your payment provider.

Can I exchange an item?
Yes. You can request an exchange within 30 days from the delivery date by contacting support@elysastudio.com with details of the item you wish to exchange. Items eligible for exchange must be unused, unworn, unwashed, in their original packaging, and accompanied by all original tags.

Products & Sizing

How do I find my size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing your measurements against the chart for the best fit. If you're between sizes, we generally suggest sizing up for comfort.

Are your products true to size?
Our pieces are designed to align with standard US sizing. However, fit can vary between styles, particularly between bodycon and flowy silhouettes. Always refer to the individual size chart on each product page.

What materials do you use?
Materials vary by product and are listed on each product page under the description.

Contact & Support

How can I get in touch?
You can reach our support team by email at support@elysastudio.com or through our Contact page. We aim to respond as soon as possible during business hours.

What are your customer service hours?
Our team is available Monday to Friday, 9:00 AM - 9:00 PM (ET). Messages received outside these hours will be answered on the next business day.