Shipping Policy
About Elysa Studio
Elysa Studio is an online women's fashion store. We aim to make shipping clear, reliable, and straightforward from checkout through to delivery.
Shipping Coverage
We currently ship to the United States and Australia. The destinations we ship to are shown at checkout.
Estimated Delivery Times
| Destination | Processing | Transit | Total delivery | Cost |
|---|---|---|---|---|
| United States | 1–3 business days | 3–10 business days | 4–13 business days | Free |
| Australia | 1–3 business days | 3–10 business days | 4–13 business days | Free |
Processing Time
Orders are typically processed within 1 to 3 business days (Monday to Friday) after payment confirmation. Once your order has been processed, it will be prepared for dispatch and handed over to our shipping carrier.
Order Cut-Off Time
Orders placed before 2:00 PM (ET) on business days typically begin processing the same business day. Orders placed after 2:00 PM (ET), on weekends, or on federal holidays will begin processing the next business day.
Transit Time
After dispatch, orders are typically in transit for 3 to 10 business days (Monday to Friday), depending on your location and the carrier. Transit times are estimates and may vary due to factors outside of our control, such as carrier delays, weather conditions, or peak shopping periods.
Total Delivery Time
The total delivery time consists of your processing time plus transit time. In most cases, orders are delivered within 4 to 13 business days from the date of purchase.
Shipping Costs
We offer free standard shipping on all orders. No additional shipping fees are charged at checkout.
Order Tracking
All shipments are sent with tracking to ensure full traceability. Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to follow your shipping progress through to arrival.
Order Cancellations
To request a cancellation, please contact us as soon as possible at support@elysastudio.com. The 2-hour window is our internal cancellation cut-off.
| When | Cancel? | Change details (size, colour, address)? | Refund |
|---|---|---|---|
| Within 2 hours of ordering | Yes, before it enters processing | Yes | Full refund, no return needed |
| After 2 hours (in processing, not yet shipped) | No | Yes, this resets the processing time | Return under our 30-day return |
| After it has shipped | No | No | Return under our 30-day return (customer pays return shipping) |
After 2 hours your order has entered processing and can no longer be cancelled this way. You can still get a full refund by returning the item under our 30-day return once it arrives.
Order Changes and Modifications
Need to change your order, such as a different size or colour, removing an item, or updating your delivery address? Contact us as soon as possible at support@elysastudio.com. As long as your order has not yet shipped, we can usually make the change; please note that any change resets the processing time, which starts again from the beginning. Once your order has shipped, it can no longer be changed, and you can use our 30-day return or exchange instead.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@elysastudio.com and include:
- Your order number
- A description of the issue
- Photos of the item and packaging
After verification, a free replacement will be issued.
Delays
Delays can occur due to factors outside our control, including peak periods, federal holidays, severe weather, or carrier-related disruptions. If your order does not arrive within the estimated delivery timeframe, please allow an additional 3 business days. If shipping has still not occurred after this time, please contact us at support@elysastudio.com so that we can assist.
Incorrect Address
Please make sure that the delivery address you provide at checkout is complete and accurate. We are not responsible for orders that are delayed, lost, or returned to us because an incorrect or incomplete address was supplied. If you notice a mistake in your shipping details, please email us as soon as possible and we will do our best to correct it before dispatch.
Need Assistance?
If you have any questions about shipping or delivery, our team is here to help.
Store name: Elysa Studio
Website: elysastudio.com
Email: support@elysastudio.com
Contact form: Contact Page
Hours of operation:
Monday to Friday | 9:00 AM - 9:00 PM (ET)
We aim to respond as soon as possible during business hours.